REFUND & CANCELLATION POLICY
Last Updated: [25-02-2026]

At Age Plus Healthcare Services (APH), we are committed to delivering high-quality medical equipment and reliable support to our customers. Due to the medical and hygiene-sensitive nature of our products, we request customers to carefully review our refund and cancellation terms before placing an order.

1. Order Cancellation
Orders may be cancelled within 12 hours of placing the order, provided the product has not been dispatched from our warehouse.
Once the order has been shipped or is out for delivery, cancellation may not be possible.
APH reserves the right to cancel any order due to pricing errors, stock unavailability, or verification issues. In such cases, a full refund will be processed.

2. Return Eligibility
Returns will only be accepted under the following conditions:
Manufacturing defect
Product received in damaged condition
Incorrect product delivered
The issue must be reported within 48 hours of delivery.

Customers must provide clear photo or video evidence for verification. Without proper evidence, return requests may not be approved.

Returned products must be unused, uninstalled, and in original packaging with all accessories, manuals, and invoices intact.

3. Non-Returnable Items
Due to hygiene and safety regulations, the following items are strictly non-returnable once opened or used:
CPAP/BPAP masks
Oxygen tubing and filters
Oxygen consumables
Personal-use medical accessories
Any hygiene-sensitive product once unsealed
Products that have been installed, demonstrated, or used will not be eligible for return unless a verified manufacturing defect is identified.

4. Installation & Demonstration Policy
If installation, demo, or setup has been completed at the customer’s location, the product will not be eligible for return unless a manufacturing defect is confirmed by our technical team.
Service or installation charges, if applicable, are non-refundable.

5. Manufacturer Warranty
Certain products are covered under manufacturer warranty.
Warranty claims will be handled as per the respective brand’s warranty policy. APH is not responsible for manufacturer processing timelines, service delays, or replacement policies governed by the brand.
Customers may be required to coordinate directly with the brand’s authorized service center in some cases.

6. Refund Process
Once a return request is approved and the product is received and inspected, refunds will be processed within 5–7 working days.
Refunds will be issued to the original mode of payment.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after verification.
APH reserves the right to deduct applicable shipping, handling, or restocking charges where necessary.

7. Shipping Charges
Shipping charges are non-refundable unless the return is due to incorrect or damaged product delivered by APH.
If a return is requested for reasons other than defect or error from our side, return shipping costs will be borne by the customer.

8. Rental Equipment (If Applicable)
For rental equipment:
Refunds are not applicable once the rental period has started.
Security deposits (if applicable) will be refunded after inspection of the equipment in satisfactory condition.
Any damage charges may be deducted from the security deposit.

9. How to Request a Return

For refund or cancellation requests, please contact:
Age Plus Healthcare Services (APH)
+91-9015342840
ageplushealthcareservices@gmail.com
www.ageplushealthcare.in⁠

Please mention your Order ID and provide necessary evidence when raising a request.